As a Clideo user, you are responsible for managing your plan renewal and cancellations.
The Clideo plan does not expire and renews automatically unless you stop it. You will always get a reminder from our payment provider (FastSpring or Sprite) about the upcoming payment.
Simply deleting your Clideo account does not automatically stop the automatic renewal. If you no longer plan to use the service and want to prevent future charges, you need to cancel your plan. We recommend canceling at least 24 hours before your next billing cycle.
After canceling, you can still use the Pro features until the end of the current billing cycle.
Cancel your plan
To cancel the automatic renewal of your subscription while the subscription is active, do the following:
-
Go to clideo.com and sign in to your Clideo account.
Make sure you sign in with the same credentials you have used when subscribing. Read this article if you have trouble signing in.
- Click the red circle with your initial letter at the top right to go to your profile.
- In the left pane, click My plan.
- Click the Cancel plan button at the bottom.
- In the pop-up window, confirm cancellation by checking Yes, I want to cancel subscription and clicking Cancel subscripion.
If cancellation is successful, you will see the confirmation message You have canceled your subscription renewal. You will not be charged anymore.
Important notice: If you try to cancel your subscription via your profile after receiving a notification about an unsuccessful payment, you may find that your profile already shows you are on a free plan. If this happens, please contact our support team immediately to cancel your subscription.
If you need assistance with canceling the subscription, you can always contact our support team with the following information:
- your full name
- your email address used for the subscription (or possible email addresses used to place online orders)
- payment receipt (screenshot or forwarded email)
- the last 4 digits of the card and the exact date and amount of the charge
Renew plan
If you have canceled the automatic renewal of your plan while it is still active, you can still renew it by clicking the Renew plan button.