As a Clideo user, you yourself are responsible for managing your plan renewal and cancellations.
The plan does not expire and it will renew automatically unless you stop it. Simply deleting your Clideo account does not automatically stop the automatic renewal.
If you no longer plan to use the service and want to prevent future charges, you need to cancel your plan. We recommend canceling at least 24 hours before your next billing cycle.
After canceling, you can still use the Pro features until the end of the current billing cycle.
Cancel your plan
To cancel the automatic renewal of your plan, do the following:
-
Go to clideo.com and sign in to your Clideo account.
Make sure you sign in with the same credentials you have used when subscribing. Read this article if you have trouble signing in.
- Click the red circle with your initial letter at the top right to go to your profile.
- In the left pane, click My plan.
- Click the Cancel plan button at the bottom.
- In the pop-up window, confirm cancellation by checking Yes, I want to cancel subscription and clicking Cancel subscripion.
If cancellation is successful, you will see the confirmation message You have canceled your subscription renewal. You wouldn't be charged anymore.
Note that stopping your subscription does not automatically provide refunds or pro-rate remaining subscriptions. Read more about Terms of Use and Refund policy.
Renew plan
If you have canceled the automatic renewal of your plan while it is still active, you can still renew it by clicking the Renew plan button.