How do I get an invoice for my payment?

All Clideo payments are secured by FastSpring. It is a reliable billing partner for a lot of merchants, including us.

Charges from your Credit Card or PayPal account are accompanied by an email to your mailbox from our billing partner. This email contains your order reference which can look like this: CLI211111-1111-11111 or CLIDEOLTD211111-1111-11111.

View and download your invoice

1. To view your invoice, do one of the following:
   • In the email with your order receipt, click the View Invoice link at the bottom left of the Total section.
   • If your order reference starts with CLIDEOLTD2, replace the sample number (CLIDEOLTD2YMMDD-XXXX-XXXXX) with your actual order reference number in this link https://clideoltd.onfastspring.com/account/order/CLIDEOLTD2YMMDD-XXXX-XXXXX/invoice and paste it in your browser.

   • If your order reference starts with CLI2, replace the sample number (CLI2XXXXX-XXXX-XXXXX) with your actual order reference in this link https://clideo.onfastspring.com/account/order/CLI2XXXXX-XXXX-XXXXX/invoice and paste it in your browser.

2. To open the PDF version of your invoice that you can download or print, click the download icon at the top right. 

Change invoice details

If you need to change the company name, VAT number, or any other information in your invoice or if you need another type of invoice, you can do that on our billing partner website only:

1. Go to FastSpring Billing Questions.
2. Scroll down to the Update Invoice section.
3. Click Contact Consumer Support.
4. Fill in the form and describe the changes you need.